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🌱Let's talk, Just heart to Heart 🌱

We know — when you open that box and something’s not right, it hurts.

It’s disappointing, frustrating, sometimes even heartbreaking.

And the truth is… we feel it too.


We’re not just a business pushing out boxes.

The Basements LLC is a group of collectors, growers, and plant lovers — just like you.

We’re people who get excited about a new leaf, who refresh tracking numbers like maniacs, who name our plants and talk to them at night.


So when something goes wrong, it’s not just you who’s upset — we’re right there with you.

Not only because we care, but because we built this for the long term.

Sending out a plant that’s unhealthy? That’s not just a mistake — that would be a betrayal of everything we’re trying to build.


That’s why we ask you:

Take a deep breath. Don’t panic.

Follow the steps we’ve written with care.

Take some photos. Let us know what happened.

We promise — we’ll always do our best to help you, and to help the plant.


Thanks for being here with us.

This is more than a transaction — it’s a shared journey.

Something Wrong? we are here to help

1. Message Us on Instagram (Fast Track)

📸 Contact Us via Instagram

Please copy and paste the template below when messaging us. This helps us assist you faster!

Name: [What You'd Like To Be Called]
Order Number: [Order # located on the top right of your invoice]
Plant Code(s): [List all affected plants]
Description: [Brief explanation of the issue]
Photos/Videos: [Please attach media]
Step 2: Send through Instagram

You can expect a reply within 1-2 business days.

Contact via Email (Standard Handling)

Email Contact Template