🌱Let's talk, Just heart to Heart 🌱
We know — when you open that box and something’s not right, it hurts.
It’s disappointing, frustrating, sometimes even heartbreaking.
And the truth is… we feel it too.
We’re not just a business pushing out boxes.
The Basements LLC is a group of collectors, growers, and plant lovers — just like you.
We’re people who get excited about a new leaf, who refresh tracking numbers like maniacs, who name our plants and talk to them at night.
So when something goes wrong, it’s not just you who’s upset — we’re right there with you.
Not only because we care, but because we built this for the long term.
Sending out a plant that’s unhealthy? That’s not just a mistake — that would be a betrayal of everything we’re trying to build.
That’s why we ask you:
Take a deep breath. Don’t panic.
Follow the steps we’ve written with care.
Take some photos. Let us know what happened.
We promise — we’ll always do our best to help you, and to help the plant.
Thanks for being here with us.
This is more than a transaction — it’s a shared journey.
1. Message Us on Instagram (Fast Track)
📸 Contact Us via Instagram
Please copy and paste the template below when messaging us. This helps us assist you faster!
Order Number: [Order # located on the top right of your invoice]
Plant Code(s): [List all affected plants]
Description: [Brief explanation of the issue]
Photos/Videos: [Please attach media]
You can expect a reply within 1-2 business days.
Contact via Email (Standard Handling)
📸 Contact Us via Email
Please fill out the table below and click the button to generate the email. We will reply as soon as possible!
What you'd like to be called: | |
Order# (located on the top right of your invoice): | |
Plant Code(s): | |
Description: | |
Photos/Videos: |
You can expect a reply within 5-7 business days ⏳