🌱Let's talk, Just heart to Heart 🌱
We know — when you open that box and something’s not right, it hurts.
It’s disappointing, frustrating, sometimes even heartbreaking.
And the truth is… we feel it too.
We’re not just a business pushing out boxes.
The Basements LLC is a group of collectors, growers, and plant lovers — just like you.
We’re people who get excited about a new leaf, who refresh tracking numbers like maniacs, who name our plants and talk to them at night.
So when something goes wrong, it’s not just you who’s upset — we’re right there with you.
Not only because we care, but because we built this for the long term.
Sending out a plant that’s unhealthy? That’s not just a mistake — that would be a betrayal of everything we’re trying to build.
That’s why we ask you:
Take a deep breath. Don’t panic.
Follow the steps we’ve written with care.
Take some photos. Let us know what happened.
We promise — we’ll always do our best to help you, and to help the plant.
Thanks for being here with us.
This is more than a transaction — it’s a shared journey.
1. Message Us on Instagram (Fast Track)
📸 Contact Us via Instagram
Please copy and paste the template below when messaging us. This helps us assist you faster!
Order Number: [Order # located on the top right of your invoice]
Plant Code(s): [List all affected plants]
Description: [Brief explanation of the issue]
Photos/Videos: [Please attach media]
You can expect a reply within 1-2 business days.
Contact via Email (Standard Handling)
📸 Contact Us via Email
Please fill out the table below and click the button to generate the email. We will reply as soon as possible!
| What you'd like to be called: | |
| Order# (located on the top right of your invoice): | |
| Plant Code(s): | |
| Description: | |
| Photos/Videos: |
You can expect a reply within 5-7 business days ⏳