Shipping policy
Shipping Policy
Shipping Schedule
At Thebasements, we ship live plants on Mondays and Tuesdays to help minimize the time they spend in transit over weekends.
Plant accessories are generally shipped twice a week and may ship separately from live plants. If your order includes both plants and accessories, they may arrive in separate packages on different days.
Orders are scheduled based on when they are received and product availability. Placing an order on a shipping day does not guarantee same-day shipment.
Shipping Destinations and Rates
We ship within the United States to eligible destinations. Availability may vary depending on the product and any applicable agricultural or shipping restrictions.
Shipping charges are displayed at checkout before you complete your purchase.
Delivery Times
Delivery times vary by destination and carrier. Any transit estimates are separate from the time your order spends waiting for its scheduled shipping day.
Weather and Shipping Delays
To protect live plants, we may temporarily delay shipment during extreme temperatures or other conditions that could affect their safe arrival.
If we cannot ship within the timeframe stated for your order, we will notify you, provide an updated estimate, and offer the option to agree to the delay or cancel for a refund, as required by applicable law.
Shipping Confirmation
Once your order ships, we will send a shipping confirmation with tracking information when available. Orders shipped in separate packages may have separate tracking numbers.
Receiving Your Plants
Please arrange to receive your package promptly and unpack your plants as soon as possible after delivery.
If your order arrives damaged, contains an incorrect item, or appears to be lost in transit, contact Hello@thebasements.com with your order number and relevant details. For damaged items, please include photos of the plant and packaging where available.
Issues involving damaged or unhealthy plants will be handled according to our Return and Refund Policy.
Contact Us
For shipping questions, please contact:
Thebasements
Email: Hello@thebasements.com